1. Who we are
Settl Anywhere Limited (company number 17312588), whose registered office is at Unit 14, Sheffield Science Park, Arundel Street, Sheffield, United Kingdom, S1 2NS, is the relevant company operating Settl, subject to confirmation of its precise controller role. Settl Anywhere Limited is referred to in this policy as “Settl”, “we”, “us” or “our”. Privacy and data-protection enquiries can be sent to privacy@trysettl.com.
2. Who this policy applies to
This policy is structured for website visitors, individual users, students, company and team users, company administrators, venue contacts, prospective venues, perk and affiliate partners, franchise enquiries, job applicants, contact enquiries and demo bookings.
3. Information we collect
Information you provide
The current website forms request limited information such as name, email address, optional company or organisation, enquiry topic and message. Demo bookings are handled through Google Calendar Appointment Scheduling.
Across the app, the team portal and the venue portal we hold account details, membership and billing status, bookings and check-ins, support correspondence, and the enquiry forms submitted to us.
Information collected when using Settl
The app and website collect basic technical information such as IP address and browser or device type, privacy-friendly analytics about how the service is used, and the venues you book, the dates and times you book them for, and your check-ins.
Location information
Settl helps people find venues, so location may be relevant. This draft does not claim continuous GPS tracking, background location collection or precise location history.
Approximate location is used to show venues near you, and only when you grant location permission in your browser or device. You can withdraw that permission at any time; Settl does not track your location in the background.
4. Information in specific contexts
Company and team information
Where a company manages memberships for its people, we hold the company's own contact and billing details and, for each member it adds, the name and email address needed to give them access. A company administrator can see who is on their team and whether a membership is active; they cannot see an individual's bookings.
Venue information
For venue partners we hold the business and contact details added to a listing, the accounts of the people who use the venue portal, and the bookings and check-ins made at that venue.
Student information
The current proposition refers to using a valid .ac.uk email address for student verification. No additional student-verification data is assumed here.
A student offer is claimed with a university email address ending in .ac.uk. We store that address as part of the account and use it only to check eligibility for the offer.
Demo and contact enquiries
Contact form data is not currently transmitted because no backend endpoint is connected. Google processes information entered into its appointment-scheduling embed for Teams and Venue demos.
Careers and applications
Applications sent to us are used only to consider you for the role you applied for, and are kept for a reasonable period afterwards unless you ask us to delete them sooner.
Partner, affiliate, perk and franchise enquiries
Settl may receive information a prospective partner chooses to provide through approved enquiry channels.
Enquiries from prospective venues, perk partners, affiliates and franchisees are stored with the name, email and details given on the form, so we can reply and keep a record of the conversation.
5. How we use personal information
We use personal data to provide the service - creating your account, taking bookings and connecting you with venues - to keep the service secure and prevent fraud and abuse, to communicate with you about your account, bookings and important service updates, to support you when you contact us, and to understand and improve how Settl works.
We use personal data for providing accounts and services, responding to enquiries, managing memberships and venues, operating partnerships, security and legal compliance.
6. Legal bases for processing
Our legal bases under UK GDPR are performance of a contract (to provide the service you sign up for), legitimate interests (to run, secure and improve Settl), consent (for location, analytics and any optional marketing) and legal obligation (where the law requires it).
8. International transfers, retention and security
International transfers
Where data is processed outside the UK, we put appropriate safeguards in place - such as UK-approved standard contractual clauses or an adequacy decision - to protect it.
How long information is kept
We keep personal data for as long as an account is active and as long as needed to provide the service, then for a reasonable period afterwards to meet legal, accounting and dispute-resolution requirements. When it is no longer needed we delete or anonymise it.
Security
Access to member data is limited to the people who need it, credentials are stored hashed and never in plain text, payment card details are handled by Stripe and never reach Settl's own systems, and traffic to and from Settl is encrypted in transit.
9. Your data-protection rights
You have the right to ask for a copy of your data, to have it corrected or deleted, to object to or restrict how we use it, and to withdraw consent where we rely on it. Send any request to hello@trysettl.com and we will respond within one month.
Cookies
See the Cookie Policy for the current public website audit.
Children
Settl is not intended for anyone under 16, and we do not knowingly collect personal data from children.
10. Changes, contact and complaints
We may update this policy; the current version is always posted here with the date above. Where a change materially affects how we use your data we will tell you before it takes effect.
Privacy and data-protection enquiries can be sent to privacy@trysettl.com or by post to Unit 14, Sheffield Science Park, Arundel Street, Sheffield, United Kingdom, S1 2NS.
Complaints may also be made to In the UK the supervisory authority is the Information Commissioner's Office (ico.org.uk), which you have the right to complain to..
Related documents: User & Company Terms, Venue Terms, and Cookie Policy.